UK initiatives during 2007/2008

	UK initiatives during 2007/2008
Store operations and human resources	Enhancements to training programme Successfully tested index of customer satisfaction Own label store card launched Development of training workshops with British Horological Institute Improved coordination between marketing and training timetables Further developed employee reward packages
Merchandising	Increased brand differentiation through collections and exclusive merchandise Enhanced the Leo Diamond selling methodology Made shopping easier by improving displays and rationalising ranges Developed key volume items Developed key volume items Improved sharing of inventory information with a more focused supplier base
Marketing	Further development of “H.Samuel helps you say it better” marketing theme Development of new marketing proposition for Ernest Jones Enhancement to websites
Real estate	16 H.Samuel store refurbishments Tested design enhancements in Ernest Jones Improved focus of H.Samuel store portfolio